First and foremost, heartfelt thanks for your valuable feedback. We deeply apologize for any inconvenience caused to you as a result. It is essential for us to know the specific nature of the cargo that you have been grappling with. Additionally, please note that this grapple is an accessory designed for use with mini skid steer loaders. On a previous occasion, we requested photographs of the loader in your possession for reference purposes, but regrettably, we have yet to receive a response from you. Lastly, we would like to inquire whether during operation, you have solely relied on the bent portion of the grapple for exerting force, rather than utilizing the entire gripping mechanism together? Our attachment products have consistently received high praise, and no similar issues have been reported by our clients thus far. Should the problem indeed stem from a manufacturing defect rather than user error, we will unreservedly assume responsibility.